Responsible Gaming at 18ji

●Our Commitment to Responsible Gaming

18ji is more than just an online casino — it is a platform built on trust, fairness, and genuine care for the wellbeing of every player. We understand that for the vast majority of our players, gaming is a form of entertainment, a way to unwind after a long day at the office in Makati or a busy week in Cebu. And we want to keep it that way.

Responsible gaming is not a box we tick for compliance purposes. It is a core value embedded in how 18ji designs its platform, trains its support team, and communicates with players. We work in alignment with PAGCOR's responsible gaming framework and the broader standards set for licensed online gaming operators in the Philippines.

Our responsible gaming program is built around three pillars:

• Prevention: Robust age verification, clear 21+ messaging, and proactive player education before problems arise.
• Protection: A full suite of player-controlled tools — deposit limits, session limits, loss limits, reality checks, cool-off periods, and self-exclusion — available directly from your account dashboard.
• Support: Trained customer support agents available 24/7, plus signposting to professional help organizations for players who need additional assistance.

●How to Access Your Protection Tools

All responsible gaming tools on 18ji are self-service and available 24/7 from your account dashboard. Here is how to access them:

If you need help setting up any of these tools, our support team is available via live chat 24/7 and will assist you promptly — no judgment, no questions asked.

●Recognizing Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players do not realize there is an issue until it has already caused significant harm. 18ji encourages all players to regularly reflect on their gaming habits.

The following are common warning signs that gaming may have become a problem:

• Spending more money on gaming than you can afford to lose, or borrowing money to fund your gaming activity.
• Chasing losses — continuing to play in an attempt to win back money you have already lost.
• Feeling restless, irritable, or anxious when you are not able to play.
• Neglecting work, school, family, or social responsibilities because of gaming.
• Lying to family members or friends about how much time or money you spend on gaming.
• Using gaming as a way to escape from stress, depression, anxiety, or other personal problems.
• Failed attempts to cut back or stop gaming despite wanting to do so.
• Continuing to gamble even after it has caused financial, relationship, or health problems.

If you recognize any of these signs in yourself or someone you know, please take action. Use the self-exclusion tool on 18ji and reach out to a professional support organization. You are not alone, and help is available.

●Quick Self-Assessment

Answer these questions honestly to get a sense of whether your gaming habits are healthy. This is not a clinical diagnostic tool — it is a starting point for self-reflection.

●21+ Age Policy

18ji strictly enforces the minimum gambling age of 21 years in accordance with Philippine gaming regulations. This is not just a legal requirement — it is a moral obligation we take seriously.

Age verification is a mandatory step in the 18ji registration process. All players are required to submit a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID) to verify their age and identity before they can make a deposit or play any real-money games.

Any account found to belong to a person under 21 years of age will be:

• Immediately suspended pending investigation.
• All funds frozen and subject to review.
• The matter referred to PAGCOR and relevant authorities where required by law.

18ji also encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on 18ji, please contact our support team immediately.

●Self-Exclusion Program

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gaming. 18ji offers both temporary and permanent self-exclusion options.

Temporary Self-Exclusion

Choose a self-exclusion period of 1 month, 3 months, 6 months, or 12 months. During this period:

• Your 18ji account will be locked and inaccessible.
• No deposits will be accepted from you.
• You will be removed from all marketing communications.
• Any pending withdrawals will be processed to your registered payment method.

Temporary self-exclusion cannot be reversed before the exclusion period expires. This cooling-off is intentional — it protects you during vulnerable moments.

Permanent Self-Exclusion

If you feel you need to stop gambling indefinitely, you may request permanent self-exclusion. This action is irreversible. Your account will be permanently closed and you will not be permitted to re-register on 18ji.

To request permanent self-exclusion, contact our support team directly via live chat or email. Our team will process your request within 24 hours and confirm closure in writing.

PAGCOR Self-Exclusion Registry

In addition to the 18ji self-exclusion program, PAGCOR maintains a national self-exclusion registry for the Philippines. Players registered on the PAGCOR registry are prohibited from entering any PAGCOR-licensed gaming establishment or platform. Contact PAGCOR directly for more information on enrolling in the national registry.

●Support & Resources

If you or someone you know is struggling with problem gambling, please reach out. You do not have to face this alone. The following organizations provide free, confidential support to Filipinos affected by problem gambling:

●Tips for Healthy Gaming

Most players on 18ji enjoy gaming as a fun, recreational activity. Here are some practical tips to help keep it that way:

• Set a budget before you play — decide in advance how much you are comfortable spending, and treat it as the cost of entertainment, not an investment.
• Set a time limit — use the session timer on 18ji to remind yourself when it is time to log off and do something else.
• Never chase losses — if you have reached your budget for the day, stop. Chasing losses almost always makes things worse.
• Do not play when emotional — avoid gaming when you are stressed, upset, or under the influence of alcohol. Decisions made in these states are rarely good ones.
• Balance gaming with other activities — make sure gaming is just one part of a full, balanced life that includes family, friends, work, and hobbies.
• Take regular breaks — step away from the screen regularly. A short walk around the block in your barangay does wonders for perspective.
• Keep track of your spending — review your transaction history on 18ji regularly so you always know exactly how much you have spent.
• Talk to someone you trust — if gaming is starting to feel like a problem, talk to a family member, a close friend, or a professional counsellor. You do not have to handle it alone.