Frequently Asked Questions

Registering on 18ji is quick and straightforward. Visit the 18ji Login page and click the registration option. You will need to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your registration, you will receive a verification email. Once verified, you can log in and begin the KYC (Know Your Customer) process to unlock full deposit and withdrawal functionality.

Yes — 18ji is fully optimized for mobile browsers on both Android and iOS devices. The platform is responsive and works smoothly on smartphones and tablets without requiring a separate app download. Simply open your mobile browser, navigate to 18ji, and enjoy the full gaming experience on the go — whether you are commuting on the MRT in Manila or relaxing at home in Quezon City.

The minimum age to register and play on 18ji is 21 years old. This is a strict requirement under Philippine gaming regulations. Age verification is mandatory during the KYC process — you will need to submit a valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. Any account found to belong to a person under 21 will be immediately suspended.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming operators in the Philippines. It protects you and 18ji from fraud, money laundering, and underage gambling. Completing KYC also unlocks higher deposit and withdrawal limits on your 18ji account. The process is straightforward: submit a clear photo of your government-issued ID and a selfie holding the ID. Most verifications are completed within 24 hours.

18ji accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• PhilSys National ID
• SSS ID or UMID
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID
• Postal ID

All submitted documents must be valid (not expired), clearly legible, and show your full name and date of birth.

Visit the 18ji Login page and click "Forgot Password." Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team via live chat for assistance.

No. Each player is permitted to hold only one 18ji account. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

18ji supports the following deposit methods for Filipino players:

• GCash — instant deposits via the GCash e-wallet
• Maya (PayMaya) — instant deposits via the Maya e-wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Philippine-issued debit cards

Please note that credit card deposits and cryptocurrency are not accepted on 18ji.

GCash and Maya deposits are credited to your 18ji account instantly in most cases. Bank transfers may take between 15 minutes and 2 hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

Yes. The minimum deposit on 18ji is ₱100 for GCash and Maya, and ₱500 for bank transfers. These low minimums make 18ji accessible to players across all income levels — you do not need a large bankroll to enjoy the platform. Maximum deposit limits vary by payment method and account verification level.

To withdraw from 18ji, log in to your account and navigate to "My Account" → "Withdraw." Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money-laundering requirements. Make sure your KYC verification is complete before requesting a withdrawal.

18ji processes withdrawal requests within 24 hours on business days. GCash and Maya withdrawals are typically credited within 1–3 hours after processing. Bank transfers may take 1–3 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

Yes. The minimum withdrawal amount on 18ji is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification checks as part of our standard compliance procedures.

Withdrawal requests on 18ji may be declined for several reasons:

• Your KYC verification is incomplete or documents have expired.
• You have an active bonus with an unmet wagering requirement.
• The withdrawal amount exceeds your available balance after pending wagers.
• Your account has been flagged for a security review.
• The payment details entered do not match your registered account information.

If your withdrawal was declined and you are unsure why, contact our support team via live chat and we will explain the reason and help you resolve it as quickly as possible.

18ji offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. We recommend reading the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games on 18ji may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most bonuses on 18ji are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions require you to enter a bonus code during the deposit process. You can view all active bonuses and their status in the "My Bonuses" section of your account dashboard. If a bonus you expected has not appeared, contact our support team within 48 hours of the qualifying action.

18ji offers a diverse library of games to suit every type of player:

• Slots — hundreds of video slots, classic slots, and jackpot slots from leading providers. Visit the Slot page to explore.
• Live Casino — real-time live dealer games including baccarat, roulette, blackjack, and sic bo. Visit 18ji Casino for more.
• Bingo — Filipino-favorite bingo rooms with multiple ball speeds and prize tiers. Check out the Bingo page.
• Specialty Games — including Blocky Block and other unique titles exclusive to 18ji.

Yes. All games on 18ji use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. 18ji is committed to fair play for every Filipino player on the platform.

Many slot and specialty games on 18ji offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to learn the rules, understand the paytable, and get comfortable with a game before committing your balance. Live dealer games and bingo rooms require a real-money wager to participate, as they involve real-time interaction with dealers and other players.

18ji uses industry-standard TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers. Personal data stored on our systems is protected with AES-256 encryption. We do not sell or share your personal information with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your 18ji account without your permission, take the following steps immediately:

1. Change your password via the 18ji Login page using the "Forgot Password" option.
2. Contact our 24/7 support team via live chat to report the suspected breach and request a temporary account lock.
3. Review your recent transaction history for any unauthorized activity.
4. Change the password on the email account associated with your 18ji profile.

We recommend enabling two-factor authentication (2FA) on your account for an additional layer of security.

18ji provides a comprehensive set of responsible gaming tools accessible directly from your account dashboard:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — cap the amount you can lose within a set time period.
• Session Time Limits — receive alerts when you have been playing for a specified duration.
• Reality Checks — periodic on-screen reminders showing your session time and activity.
• Cool-Off Periods — take a short break of 24 hours, 7 days, or 30 days.
• Self-Exclusion — temporarily or permanently exclude yourself from the platform.

For full details, visit our Responsible Gaming page.

To self-exclude from 18ji, log in to your account and go to "My Account" → "Responsible Gaming" → "Self-Exclusion." Choose a temporary exclusion period (1, 3, 6, or 12 months) or request permanent exclusion. During any self-exclusion period, your account will be locked, no deposits will be accepted, and you will be removed from all marketing communications. You can also contact our support team directly to process a self-exclusion request on your behalf. Requests are actioned within 24 hours.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to:

• PAGCOR Responsible Gaming Program — contact PAGCOR directly for support and referrals.
• National Center for Mental Health (NCMH) — 24/7 crisis hotline available to all Filipinos.
• Gamblers Anonymous Philippines — peer support meetings in Metro Manila and major cities.
• 18ji Support Team — our trained agents are available 24/7 via live chat to help you activate protective tools and connect you with professional resources.

18ji customer support is available 24 hours a day, 7 days a week via live chat on the platform. Simply log in to your account and click the chat icon to connect with a support agent. For non-urgent inquiries, you can also reach us by email — our team typically responds within 4 hours. We do not currently offer phone support, but our live chat agents are trained to handle all types of queries quickly and efficiently.

18ji is an English-language platform designed for Filipino players. Our support team communicates in English and understands the Filipino-English context that most of our players use day to day. Whether you are from Metro Manila, Cebu, Davao, or anywhere else in the Philippines, our team is here to help you in a language that feels natural and comfortable.

If you have a complaint or dispute regarding your 18ji account, game outcome, bonus, or any other matter, please contact our support team via live chat in the first instance. Our agents will attempt to resolve your issue immediately. If the matter cannot be resolved at the first level, it will be escalated to our dedicated disputes team, who will investigate and respond within 5 business days. All complaints are handled in accordance with our Terms & Conditions.